Transreport

As part of the Rail Safety Week 2026 series on the Rail Forum Podcast, Elaine Clark OBE, Chief Executive of Rail Forum, is joined by Jay Shen, CEO and Founder of Transreport, to explore how accessibility and inclusion play a vital role in railway safety. 

Jay shares the story behind Transreport’s Passenger Assistance Management System platform, which helps Disabled passengers, older travellers and those with additional access needs receive the support they need to travel confidently and independently. Together, they discuss how technology is transforming the passenger experience, improving communication between customers and operators, and helping frontline staff deliver better, more consistent assistance. 

With insights into accessibility, innovation and continuous improvement, this episode demonstrates how technology can help create a safer, more inclusive railway for everyone.